1 reviews | Active since Mar 2013
NO ASSISTANCE AFTER 7P.M. AND NO SUPERVISOR
i called the call centre to ask if they could take a payment telephonically on my card. Nonhlahla explained she could take the payment but wouldn't be able to switch us back on as it would only reflect in your account after 8 tomorrow. It's 2015! Everything today is done ONLINE - from shopping to any service! An enormous company charging the earth for services cannot process AN IMMEDIATE PAYMENT and offer to put your service back on right then and there! Come on MNET - Get with the programme - we order things from all over the world, pay via credit card on line, get an IMMEDIATE answer once they authorize your transaction which IS immediate! A company worth BILLIONS can't assist like this in 2015??? Very hard to believe! You need some completion!<br> The other issue is when I asked to speak to a supervisor, I waited for 5 minutes and no one responded - just listened to music! check your telephone calls, it happened about 15 minutes ago! Frustrating as hell! Really poor service!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our consultant.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agents and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We currently investigating your concerns as to the lack of professional service you received from our consultant.
Our internal processes will therefore be implemented. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile