no assistance

I'd just like to say after paying dstv every month to be treated like **** when calling a call center agent is the pits. Everyday we have signal problems not a day goes by the I sit with no signal and having kids it's not help either. Then I call the call center and the agent hangs up the phone after I've been holding on forever. But I cant pay less or get a new movie every month instead of watching the same thing month in and month out!!!