SG
Shamiela G
1 reviews | Active since Feb 2015
27 Mar 2016, 17:52
No assistance!
What does one have to do to actually get assistance? I spoke to 3 different agents and they all give u different information.Your agents are not consistent.All i need help with is on how to make a payment into our box office account! 3 phone calls and i still havent been assisted.Have u ever heard of First call resolution? Your service is bad!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Mar 2016, 14:58Hello shamielag,
Please accept our sincere apologies for the bad service you received and for the inconvenience caused.
Kindly find this link for more information on how pay for Box-Office : http://boxoffice.dstv.com/help?section=pcpaymentOptions.
Once again apologies for the bad service you received from our agents. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Should you require any further assistance, do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the bad service you received and for the inconvenience caused.
Kindly find this link for more information on how pay for Box-Office : http://boxoffice.dstv.com/help?section=pcpaymentOptions.
Once again apologies for the bad service you received from our agents. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Should you require any further assistance, do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply28 Mar 2016, 14:58
Official
Hello shamielag,
Please accept our sincere apologies for the bad service you received and for the inconvenience caused.
Kindly find this link for more information on how pay for Box-Office : http://boxoffice.dstv.com/help?section=pcpaymentOptions.
Once again apologies for the bad service you received from our agents. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Should you require any further assistance, do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies for the bad service you received and for the inconvenience caused.
Kindly find this link for more information on how pay for Box-Office : http://boxoffice.dstv.com/help?section=pcpaymentOptions.
Once again apologies for the bad service you received from our agents. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Should you require any further assistance, do not hesitate to contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,