NO answers or solutions

I have been without DSTV streaming for 4 days now and NOBODY seems to want or can help me! Numerous people are having the same issue and DSTV just doesnt care! I waited an hour on the telephone to speak to the so called team leader who just wasn't available and still I have NO answers because it seems the call centre knows as much about DSTV as me! NO ANSWERS and yet I've paid! Will DEFINITELY be canceling my account, as there is no hope when it comes to DSTV!