No Answers from anyone from Multichoice
I made a payment on the 30th of June 2015 of R500 for my dstv acc, now on the 01.07.2015 mulitchoice decides to debit my account for R498, I call and speak to Thabani Zikalala, who advised the reason they debit me is because I have and explore, he there after tells me from Feburay 2015 he see I was paying cash irregularities multi choice will then debit my account, I asked him to send a screen shot of the statement he said its not part of my TC , so I will I know that they will debit my account, he cant give me an answer to anything. Place me on hold for 9 odd minutes waiting for a manger. Really! I am utterly disgusted, says he will refund me in 3 weeks or I can reverse the DO with my bank at my cost. This was not my 1st incident with multi choice and I can see it not been my last
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert