No Answers??

I changed my 2nd subscription to a holiday view so that I would not have to pay R699 for a second decoder that I don't always use. The holiday account was supposed to have been credited with R699. I went on holiday and activated my holiday view account for 5 days. When I called to check my balance it is incorrect and 3 phone calls later (of at least 45 minutes ) 3 days in a row, no one can give me answers, I have to explain each time the whole process. Supervisor/manager was supposed to have called me on Wednesday afternoon and it is now Friday morning and no one has called me back.