No Activation of service upon online payment

Dear DStv Customer Support,

I hope this message finds you well.

I am writing to formally express my dissatisfaction with the poor service I have received after subscribing to your online streaming service. Despite successfully making an online payment, my subscription has not been activated, leaving me unable to access the service I have paid for.

I have contacted your customer service department twice, spending long periods on hold, only to be left without a resolution. I even provided proof of the payment transaction, yet my issue remains unresolved. Michelle, the representative I last spoke to, was unable to provide any clear timeline on when the issue would be fixed, further adding to my frustration.

This experience has been incredibly disappointing, and I regret subscribing to your service. As a paying customer, I expect prompt resolution and effective communication, neither of which I have received.

I kindly request immediate activation of my service or a full refund if this cannot be resolved promptly. I trust you will handle this matter urgently and ensure no further delays.