JM
Joy M

1 reviews | Active since Jul 2012

09 Feb 2016, 13:37

No accredited installers!!!

On 15 January, I took advantage of Multichoice's offer to upgrade to an Explora. Almost a month later, I still have no service. Eager to sell me the contract, the rep sailed me through the acquisition process and promised that it would be installed - free - within a few days. What he and subsequent call centre agents failed to mention is that there are no accredited installers in my area - Moorreesburg - and, amongst a list of Cape Town-based installers, most refuse to travel the 100km to my town, one will only do it if he gets other business in Moorreesburg, and another quoted me over R1,000 call-out fee!!!!! Come on Multichoice!!!!! There are DSTV installers close by, in Malmesbury, but Multichoice will not grant them accredited status... why not? How can they happily advertise and sell a product that can only be installed by a handful of people nationwide? What on earth am I supposed to do with this expensive piece of equipment that I now have to pay for, with no benefit at all? I am beyond furious! So far as I am concerned, this is a breach of contract. I require to have my product installed without further delay.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Feb 2016, 12:31
Official
Hello Fleetwind,

We do apologies for the inconvenience you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We have escalated your concerns to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert

Best regards,