No Accountability for Dstv Accredited Installers

This is a review following the complaint I posted 3 days ago. I had mentioned that I was charged R450 For nothing and my extraview was not working.

A day after the review Ntando called me and told me he has read my complaint and he understand how I feel and further apologized that this had to come from their side. He then told me they are launching an investigation in to the matter and I should give them 48hours to see how best they can resolve this.

Today a lady from Dstv call and blatantly tells me I have to buy a diplexer and it will be installed for free, now my question to her was why did I have to pay the R450 if I had to pay another R250 for the diplexer which will now mount to R700 in total the money I had to spend for the installation alone. And here I am I have to pay R100 for the extraview every month, do I have to spend that much on extraview.

The lady also told me they tried to contact Mr Louigi and they couldn't reach out to him and also contacted the guy working for him and he says he knows nothing about it. The guy that came to my home for the extraview texted me and told me Mr Louigi is not his boss, he just helps there. Then it clicked to me this accredited installer is not credible because he hires people from his cycle. He has no policy and that is why the people he sent only went there and got the money without having a clue about extraview.

I mean I would understand if they had to drill the wall and install cables but they didn't because the cable was already installed and had the guy I met with at shop had done the questionnaire about the installation method he would have known the diplexer was not installed and I could've bought it but now I'm getting excuses that I should have bought the diplexer beforehand which is weird because how would I know I have to buy a diplexer I Mean I am not a technician and the Dstv team recommended that I call an accredited installer but did not mention anything about buying a diplexer. And I spend days talking about the error I was receiving.

Now Dstv is defending their installers saying that he was not obligated to bring the diplexer for installation while the first guy to call me clearly stated that the installers knew that they had to install a diplexer so they did an incomplete installation.

Honestly if I had to recommend and installer to a friend or a co worker I would not recommend Mr Louigi and if they had issues with their installers I would not recommend they contact Dstv because all they do is defend their installers. They don't really care how the client feels, they pretend like they do but they don't. All they care about is money, services rendered are poor. They don't hold their installers accountable no matter how they tarnish their name as long as they know there isn't much competition for their installers they don't care,