No accountability, additional charges taken off account without my consent

<p>VERY DISAPPOINTED!!!! I installed a new DSTV Explora 2 with 2 additional views at my house on the 10th of December 2016. After installation i enquired with the Multichoice call centre agent whether there will be additional costs to my account and she said NO. This i confirmed with the installer. Since then we have been watching on the 3 views until yesterday when my 2nd view was disconnected. I enquired with the call centre and after a lenthy call of 1 hour and 15 minutes, which cost me R120 in airtime. Only to find out that i owe them R85 which i was never made aware of. they just disconnected me. Then the call centre agent informed me (his name was Kyle) that i had additional costs charged to me which her reversed. Our call was cut before i could get the reason for these costs. I then dialed in AGAIN to speak to a different call centre agent Clyde (much more helpful) but yet i still have to pay the R85 first then they will reconnect now both extra views which have been disconnected regardless. Then another surprise - i took the 14 day free trail for Showmax - but cancelled it and got confirmatiion via email that it is cancelled - however i will still be paying as they never ACTUALLY cancelled it..... This is the wonderful service we get from the only provider in SA with some satelite viewing. Multichoice does not take accountability for their inefficiencies, if my calls cost me R120 in airtime today - and now another R85 hidden fee - i feel sorry for the people who dont have airtime and cannot afford these lengthy calls.</p> <p>My bigget frustration is the lack of empathy from the call centre - they just keep you on hold without telling you what is going on..... this is rediculous!!!!!! Sad part - if i leave them there is no alternative as they have no competitors in SA and they now it and play on it....shame on you!</p>