SA
Steven A
1 reviews | Active since Feb 2018
04 Jun 2018, 14:48
No accountability
Discusting Service 1 Month 1 week no feedback
Previous complaint NO FEEDBACK FOR 1 MONTH NOW
How useless , they have cut me off this month 4 times. Yes 4 times which cost me 15 to 20 minutes on the phone explain the same thing over and over. A account from 2016 have suddenly appeared on my holiday account which I dispute after promise after promise, easy to trow the ball back to the client and say go and listen at recording which I dispute which is an hour from my home town. They have my voice on the system 4 times when you cut me off. Take responsibility to listen and compare. But I guess to much work. I have paid for the month but you cut me off on the dispute which I have logged. You owe me 3 days in credit as well for the cut offs. After 30 years of a client this is the treatment you get.
I guess my one account will not make difference but cheers DSTV from your client which supported you over the years, I had enough
Your *********** manner in which complains is handled is disgusting.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Jun 2018, 14:58Dear Steven Anderson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jun 2018, 14:58
Official
Dear Steven Anderson
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
SA
Steven A's updateReviewer Update
04 Jun 2018, 15:02That is all you do anycase but nothing happen
SA
Steven A's update04 Jun 2018, 15:02
Reviewer Update
That is all you do anycase but nothing happen
DStv (MultiChoice)'s replyOfficial
05 Jun 2018, 10:41Good day Steven
Thank you for contacting us.
As per the feedback received from the finance team. The charges reflecting in your account are correct, there's no credit or manual adjustments due.
Please refer to the breakdown provided to you on this review:
https://csrm.hellopeter.com/admin/review-management/*** .
We've also received payment R1342.68 on 27 May 2018. Your service is paid up till 30 June 2018.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 Jun 2018, 10:41
Official
Good day Steven
Thank you for contacting us.
As per the feedback received from the finance team. The charges reflecting in your account are correct, there's no credit or manual adjustments due.
Please refer to the breakdown provided to you on this review:
https://csrm.hellopeter.com/admin/review-management/*** .
We've also received payment R1342.68 on 27 May 2018. Your service is paid up till 30 June 2018.
Kind regards
Dinah
Best regards,