JV
John V
1 reviews | Active since Apr 2022
08 Apr 2022, 20:12
No access to a service I paid R700 for. Been a week.
I purchased a premium package on 2 April 2022. I paid with my card. It's now been a week and I still haven't had access to my account. I've been asked that I send a proof of payment to help@dstv. DSTV won't accept my bank statement as a PoP even though the only way that you can send a PoP for a card payment is via a bank statement - I've asked Nedbank and they confirmed this here: https://twitter.com/Nedbank/status/***?s=20&t=Id8WyR-pK1E2J0zRtVqH3g The call operators are clueless. The various people i've dealt with on Twitter are clueless. No one has helped me get access to the service I've paid for let alone take initiative to sort this out. I've wasted R700. Beyond f'd off.
Helpful (0)
Replies (5)0
Replies (5)JV
John V's updateReviewer Update
08 Apr 2022, 20:17tweet link: twitter(DOT)com/Nedbank/status/***?s=20&t=Id8WyR-pK1E2J0zRtVqH3g
JV
John V's update08 Apr 2022, 20:17
Reviewer Update
tweet link: twitter(DOT)com/Nedbank/status/***?s=20&t=Id8WyR-pK1E2J0zRtVqH3g
JV
John V's updateReviewer Update
08 Apr 2022, 20:18***?
JV
John V's update08 Apr 2022, 20:18
Reviewer Update
***?
JV
John V's updateReviewer Update
08 Apr 2022, 20:33I'll probably get the " We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. " automated response too.
JV
John V's update08 Apr 2022, 20:33
Reviewer Update
I'll probably get the " We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. " automated response too.
DStv (MultiChoice)'s replyOfficial
08 Apr 2022, 22:10 Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Apr 2022, 22:10
Official
Hi John,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
JV
John V's updateReviewer Update
10 Apr 2022, 08:41It's not activated. It was for a few hours and then my access has been cut. It's also saying I have a payment due. "You're giving your 100% everyday." How do you say that with a straight face? All the reviews of DSTV on hellopeter are 1 star.
JV
John V's update10 Apr 2022, 08:41
Reviewer Update
It's not activated. It was for a few hours and then my access has been cut. It's also saying I have a payment due. "You're giving your 100% everyday." How do you say that with a straight face? All the reviews of DSTV on hellopeter are 1 star.