No access for a month but paid!

I’m on the month to month streaming plan, I paid my premium the 18 December, had no access, logged a complaint, someone called and said I should have access, I couldn’t check at the time as I was busy and asked the agent to call me in an hour, needless to say, I never received that call. It’s almost a month later and still no access. I’m not prepared to pay the up coming premium as I have had no dam access for the pass month and would like to be re-imbursed my premium. Call me with a solution and not to chat about what happened!