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Vusumuzi V

1 reviews | Active since Oct 2018

07 Jun 2024, 08:42

NMS INSURANCE

I was offered insurance waiver contract on the basis that it form part of my monthly subscription for DSTV. I repeatedly asked the consultant of any additional cost that I will cost for this service she said I wont pay any additional fees. After I have dropped the call I received details about the monthly premium that I need to pay. I then wrote e-mail to state that I dont need this policy. Today 06/June/2024 I have called the NMS insurance to cancel this policy and I was told it was cancelled. I then paid the outstanding fee to DSTV of R329 to reconnect my subscription. I am then told I need to pay another R237 for arrear insurance premium. I am very furious that I am dealing with dishonest consultant from NMS Insurance

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jun 2024, 09:10
Official
Hi Vusumuzi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team