EC
Esther C
1 reviews | Active since Nov 2016
07 Jul 2022, 15:51
Nkomo Village : Atteridgeville Rude employee
Disgusted by rude stuff at Nkomo village in Atteridgeville Is that how they are supposed to talk to customers the nerve of him telling me whilst speaking to listen and telling me am not educated. Is there no customer is king in your offices his supposed to listen to my frustration of them not communicating regarding my decoder that needs to be exchanged. Am paying and not watching is that fair. I feel very disrespected by a company am supporting on daily basis
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jul 2022, 16:27Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply07 Jul 2022, 16:27
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
EC
Esther C's updateReviewer Update
07 Jul 2022, 18:58Case number: *** I was informed that chances are that they might not be able to resolve my query with decoder that needs to be replaced as it’s insured, am now being told that the matter has been escalated to a manager that cannot finalize the case and that I need to take the decoder to Randburg which is head office as they are not multichoice and that is something I will not do. Multichoice DStv please deal will this matter
EC
Esther C's update07 Jul 2022, 18:58
Reviewer Update
Case number: *** I was informed that chances are that they might not be able to resolve my query with decoder that needs to be replaced as it’s insured, am now being told that the matter has been escalated to a manager that cannot finalize the case and that I need to take the decoder to Randburg which is head office as they are not multichoice and that is something I will not do. Multichoice DStv please deal will this matter