Nightmare paying DSTV via EFT

I decided to pay my DSTV account via EFT. I called Multichoice to get all the info and spoke to Gugu Buthelezi. She had a hard time getting down my ID number, then provided me with her e-mail address to have the proof fo payment sent to. I made the payment and had the bank sent the proof of payment directly to her. However, my account was not reconnected. I called again, spoke to another lady who didnt know Ms. Buthelezi and therefore could not assist. After waiting and no reconnection we called again and reached Enrico Klein who knows Ms Buthelezi, she couldnt find the email. I confirmed that her email address was correct which it was. Enrico assuted us further to have our account reconnected. It took over FOURTY minutes on the telephone to have DSTV connected, it's ridiculous, Multichoice is quick to disconnect you if you dont pay because its all about money, but who is going to pay for my fourty minutes of airtime because of a DSTV mistake?