TK
Thato K
1 reviews | Active since Sept 2019
20 Mar 2022, 08:44
Nightmare on Multichoice DSTV Street
I wouldn't even rate them the star I have. This is the most useless broadcaster there is, *********** to the core. There at it again even after speaking to their Survey Team . Spoke to a Danisile Sokhela who promised my nightmares with them had been sorted but NO THEY HAVE SUSPENDED MY VIEWING AGAIN. I LITTERALLY GAG EVERYTIME I THINK OF THINK OF MULTICHOICE. THE ****** ****S HAVE CUT ME OFF AGAIN.
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Replies (5)TK
Thato K's updateReviewer Update
20 Mar 2022, 10:37To the CEO OF MULTICHOICE
Your employees are nothing to write home about. Are you aware that we pay our subscriptions only to be disconnected. We call your company every month with a new complaint and nothing is done to fi the problem you created. We wait for days for days even weeks and nothing happens bur yet we pay because you don't have any competitors and you know this. My subscription was canceled for mo reason and this is not the first time. Your consultants never liaise with one another to know what is happening on our accounts. Your consultant Danisile Sokhela from the Surveys department assured me that the consultant who canceled my subscription without my know would be dealt with and it hasn't happened because you've disconnected me again and you don't care. Mr CEO WE PAY YOU!!!! DO YOU KNOW ABOUT OUR COMPLAINTS DO YOU CARE. My next billing date is coming and your going to want your money right?????? . MY SMART CARD NUMBER ***
YOU'RE GOING TO LOOSE CLIENT THAT DAY IS COMING.
Your employees are nothing to write home about. Are you aware that we pay our subscriptions only to be disconnected. We call your company every month with a new complaint and nothing is done to fi the problem you created. We wait for days for days even weeks and nothing happens bur yet we pay because you don't have any competitors and you know this. My subscription was canceled for mo reason and this is not the first time. Your consultants never liaise with one another to know what is happening on our accounts. Your consultant Danisile Sokhela from the Surveys department assured me that the consultant who canceled my subscription without my know would be dealt with and it hasn't happened because you've disconnected me again and you don't care. Mr CEO WE PAY YOU!!!! DO YOU KNOW ABOUT OUR COMPLAINTS DO YOU CARE. My next billing date is coming and your going to want your money right?????? . MY SMART CARD NUMBER ***
YOU'RE GOING TO LOOSE CLIENT THAT DAY IS COMING.
TK
Thato K's update20 Mar 2022, 10:37
Reviewer Update
To the CEO OF MULTICHOICE
Your employees are nothing to write home about. Are you aware that we pay our subscriptions only to be disconnected. We call your company every month with a new complaint and nothing is done to fi the problem you created. We wait for days for days even weeks and nothing happens bur yet we pay because you don't have any competitors and you know this. My subscription was canceled for mo reason and this is not the first time. Your consultants never liaise with one another to know what is happening on our accounts. Your consultant Danisile Sokhela from the Surveys department assured me that the consultant who canceled my subscription without my know would be dealt with and it hasn't happened because you've disconnected me again and you don't care. Mr CEO WE PAY YOU!!!! DO YOU KNOW ABOUT OUR COMPLAINTS DO YOU CARE. My next billing date is coming and your going to want your money right?????? . MY SMART CARD NUMBER ***
YOU'RE GOING TO LOOSE CLIENT THAT DAY IS COMING.
Your employees are nothing to write home about. Are you aware that we pay our subscriptions only to be disconnected. We call your company every month with a new complaint and nothing is done to fi the problem you created. We wait for days for days even weeks and nothing happens bur yet we pay because you don't have any competitors and you know this. My subscription was canceled for mo reason and this is not the first time. Your consultants never liaise with one another to know what is happening on our accounts. Your consultant Danisile Sokhela from the Surveys department assured me that the consultant who canceled my subscription without my know would be dealt with and it hasn't happened because you've disconnected me again and you don't care. Mr CEO WE PAY YOU!!!! DO YOU KNOW ABOUT OUR COMPLAINTS DO YOU CARE. My next billing date is coming and your going to want your money right?????? . MY SMART CARD NUMBER ***
YOU'RE GOING TO LOOSE CLIENT THAT DAY IS COMING.
TK
Thato K's updateReviewer Update
20 Mar 2022, 10:45I'm still waiting to be called smart card *** . DANISILE SOKHELA FEON THE SURVEYS DEPARTMENT **** TO ABOUT MY ISSUE BEING FIXED. I PAID MH SUBSCRIPTION YET YOUR CONSULTANT SAYS OTHERWISE. YOU CUT MY SUBSCRIPTION THEN REINSTATED IT TO CUT IT OFF AGAIN YET I'V PAID . YOU DESTROYED EVERYTHING WHEN I ASKED FOR YOUR INTERNET THAT WHERE ALL THIS BEGAN. YOUR OUTSOURCED STAFF MESSED EVERYTHING THEN TOLD ME TO PAY FOR A THECNITION TO FIX A PROBLEM SHE CREATED. MR CEO IM TALKING TO YOU
TK
Thato K's update20 Mar 2022, 10:45
Reviewer Update
I'm still waiting to be called smart card *** . DANISILE SOKHELA FEON THE SURVEYS DEPARTMENT **** TO ABOUT MY ISSUE BEING FIXED. I PAID MH SUBSCRIPTION YET YOUR CONSULTANT SAYS OTHERWISE. YOU CUT MY SUBSCRIPTION THEN REINSTATED IT TO CUT IT OFF AGAIN YET I'V PAID . YOU DESTROYED EVERYTHING WHEN I ASKED FOR YOUR INTERNET THAT WHERE ALL THIS BEGAN. YOUR OUTSOURCED STAFF MESSED EVERYTHING THEN TOLD ME TO PAY FOR A THECNITION TO FIX A PROBLEM SHE CREATED. MR CEO IM TALKING TO YOU
DStv (MultiChoice)'s replyOfficial
20 Mar 2022, 13:28Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Mar 2022, 13:28
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TK
Thato K's updateReviewer Update
22 Mar 2022, 09:49I am still without viewing and still waiting to be called to date. Mr CEO. I WAS DISCONNECTED FRO NO REASON AND NO ONE IS CALLING TO EXPLAIN WHY THEY DISCONNECTED MY VIEWING. I CALLED AGAIN YESTERDAY AND I WAS TOLD BY YOUR CONSULTANTS THAT THEY COULD NOT HELP ME FOR A PROBLEM THEY CREATED. I HAVE REPORTED THUS MATTERVTO THE PUBLIC CONSUMMER.
TK
Thato K's update22 Mar 2022, 09:49
Reviewer Update
I am still without viewing and still waiting to be called to date. Mr CEO. I WAS DISCONNECTED FRO NO REASON AND NO ONE IS CALLING TO EXPLAIN WHY THEY DISCONNECTED MY VIEWING. I CALLED AGAIN YESTERDAY AND I WAS TOLD BY YOUR CONSULTANTS THAT THEY COULD NOT HELP ME FOR A PROBLEM THEY CREATED. I HAVE REPORTED THUS MATTERVTO THE PUBLIC CONSUMMER.
TK
Thato K's updateReviewer Update
22 Mar 2022, 10:02I AM STILL WAITING TO BE CALLED FOR THE DISCONNECTION DONE BY DSTV. I CALLEDBIN YESTERDAY AND WAS CUT OFF BECAUSE I HAD BEEN ON THE LINE FOR A LONG TIME . IN THE CONVERSATION I WAS TOLD BY THE CONSULTANT THAT HE COULD NOT HELP ME AND THAT ANOTHET DEPARTMENT WOULD BE ABLE TO RECONNECT ME WHICH HE NEVER BOTHERED TO SAY WHICH. I HAVE REPORTED THE MATTER WITHE PUBLIC CONSUMMER.
MULTICHOICE HAS REPEATEDLY TREATED ME LIKE I DONT EXIST AND THAT THEY HAVE DONE NOTHING WRONG . EVERY TIME THEY AMEND SOMETHING IT BECOMES WORS THEN BEFORE . I WAS TOLD I REQUESTED THE SUBSCRIPTION TO BE CANCELED. HOW????? WHEN I JUST REINSTED IT. DANISILE SOKHELA REINSTATED IT AND TOLD ME THEY WOULD CALL TO CONFIRM THAT ALL HAD BEEN DONE CORRECTLY
MULTICHOICE HAS REPEATEDLY TREATED ME LIKE I DONT EXIST AND THAT THEY HAVE DONE NOTHING WRONG . EVERY TIME THEY AMEND SOMETHING IT BECOMES WORS THEN BEFORE . I WAS TOLD I REQUESTED THE SUBSCRIPTION TO BE CANCELED. HOW????? WHEN I JUST REINSTED IT. DANISILE SOKHELA REINSTATED IT AND TOLD ME THEY WOULD CALL TO CONFIRM THAT ALL HAD BEEN DONE CORRECTLY
TK
Thato K's update22 Mar 2022, 10:02
Reviewer Update
I AM STILL WAITING TO BE CALLED FOR THE DISCONNECTION DONE BY DSTV. I CALLEDBIN YESTERDAY AND WAS CUT OFF BECAUSE I HAD BEEN ON THE LINE FOR A LONG TIME . IN THE CONVERSATION I WAS TOLD BY THE CONSULTANT THAT HE COULD NOT HELP ME AND THAT ANOTHET DEPARTMENT WOULD BE ABLE TO RECONNECT ME WHICH HE NEVER BOTHERED TO SAY WHICH. I HAVE REPORTED THE MATTER WITHE PUBLIC CONSUMMER.
MULTICHOICE HAS REPEATEDLY TREATED ME LIKE I DONT EXIST AND THAT THEY HAVE DONE NOTHING WRONG . EVERY TIME THEY AMEND SOMETHING IT BECOMES WORS THEN BEFORE . I WAS TOLD I REQUESTED THE SUBSCRIPTION TO BE CANCELED. HOW????? WHEN I JUST REINSTED IT. DANISILE SOKHELA REINSTATED IT AND TOLD ME THEY WOULD CALL TO CONFIRM THAT ALL HAD BEEN DONE CORRECTLY
MULTICHOICE HAS REPEATEDLY TREATED ME LIKE I DONT EXIST AND THAT THEY HAVE DONE NOTHING WRONG . EVERY TIME THEY AMEND SOMETHING IT BECOMES WORS THEN BEFORE . I WAS TOLD I REQUESTED THE SUBSCRIPTION TO BE CANCELED. HOW????? WHEN I JUST REINSTED IT. DANISILE SOKHELA REINSTATED IT AND TOLD ME THEY WOULD CALL TO CONFIRM THAT ALL HAD BEEN DONE CORRECTLY