Nightmare of live chats with robots (Unable to stream)

I am on the verge of cancelling my dstv subscription due to the horrible streaming live chat team or should i call them robots? I have been unable to stream for the past 48 hours, chatted to about 5 robots by the name of Neo, Kay-Cee,Phila,Tshiwela,Glenrose and Lerato. Every single one of them request screen shots and give me instructions to follow when the issue is still not resolved, they all "escalate the issue" when i follow up i must start from fresh with sending screen shots and following instructions and same thing i will be told they are escalating the issue, I am tired of the so called robots, not getting anywhere with them, when i call the call center I am told that they cant assist with streaming only the live chats agents can, can someone please tell me when am I supposed to do ? I pay R623 for the services i am not enjoying, to say I am frustrated is an understatement, this is ridiculous beyond words.

Can i please get someone who will call me, I am tired of chatting with robots, i want to be called by someone who will have the matter resolved by the end of the call.

I have downloaded the chats with the so called (agents) I call them robots and i have the chats in pdf format, the last one i chatted to said she/he cant open pdf files nor see the history on my query i have to start afresh, pure madness.