Nightmare customer service useless agents

What is the point of having all the Social media platforms you can think of and then man them with a bunch of *********** brainless agents? They do not listen to your problem as they all have scripted answers not helping to resolve a problem. When you raise the problem on Messenger via FB you get an even worse experience as none of them even read what you write and all respond a typical scripted meaningless response. Find agents that is willing to resolve a problem instead of fobbing one off with a BS response typical of a corporate