NIGHTMARE AT DSTV

On the 3rd of june i paid R700 to my dstv account and i used my I.d number as my reference number and the trasanction number was 390144 and ever since i have been having nightmares. DSTV have disconnected my services 4 times in 10 days and everytime they disconnect my services i spent 20mins to an hour talking to them before getting recconection.Am on compact plus but as i write this email my services have been disconnected and they are failling to aalocate the money that i paid to my account .Today i spent an hour talking to Nokungula who said am supposed to pay R800 for compact plus and failed to explain how is that possible. i was even told that the manager is too busy to talk to me . i regret the day i decided to pay my account via eft.