NT
Naledi T
1 reviews | Active since Mar 2011
06 Jun 2018, 09:24
Nightmare
I am dissapoined with the way DSTV is handling my issue. I made a payment on the 06 April 2018 up to now this payment cannot be traced. I have done everything send proof, emails and calls nothing seems to be working. In the meantime i have to endure service disruptions every 3 days as the system is programmed like that. My frustration is every time i have to call, send proof again. I asked several times who is responsible for the reconnection fees, but no answer. As it is my account is R1119. When will this account be finalised? When will i be able to enjoy the service that i pay for withoout being distructed? I am tired.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Jun 2018, 12:54Dear Naledi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Jun 2018, 12:54
Official
Dear Naledi
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Jun 2018, 15:52Good day Naledi
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with our Finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your service is currently active on the DStv Compact Package with extra view.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply06 Jun 2018, 15:52
Official
Good day Naledi
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We currently investigating your concerns with our Finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your service is currently active on the DStv Compact Package with extra view.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,