1 reviews | Active since Mar 2009
NICE BEING YOU
The below was their reply on the 5th already on my complaint, needless to say I was not contacted. Interesting times...<br> <br> Hello NeedHelp,<br> <br> It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.<br> <br> Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.<br> <br> We are currently investigating the problem feedback will be provided by written or telephonic correspondence as soon as more information becomes available.<br> <br> Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.<br> <br> Your support, and that of all our customers, is important to us. <br> <br> Regards<br> Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regard to the scheduling of programmes and the reconnecting and disconnecting of service.
We confirm that the scheduling problem has been resolved and advised you that we've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regard to the scheduling of programmes and the reconnecting and disconnecting of service.
We confirm that the scheduling problem has been resolved and advised you that we've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service successes, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,