1 reviews | Active since Feb 2016
Neww Explora deal worse billing ever!!
Every 9 months I find that I have to take time out of my life to go and explain to dstv that there billing system doesn't work. I pay you and if you want to take it off three different accounts that's your dumb ideas. I really don't care how many accounts you have given me. Fix it. I don't want credits and I really don't care about your terms and conditions. I pay you cash well in advance of the debt order date so there is no need for your *********** staff to do a debit order. But it's to charge a debit order as you don't have to think about what is actually happening to a customer's account.<br> When are you finally going to pull your act together and sort my account out. I don't want credits or anything else like that just an account that reflects what's going on.<br> I am really sick of this happening all the time<br>
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our DPP consultants that explained the billing on your account and adjusted it accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our DPP consultants that explained the billing on your account and adjusted it accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert