Newcastle Multichoice Very Rude Staff member

Multichoice Newcastle (KZN) branch they stole my remote control. I only realised when I got home. I call to inform them to look for it as I had thought they mistakenly forgot to pack it but a guy who answered the phone was so rude!!!! I’ve never been treated like that in my entire life! He was just rude for no reason and decided to drop the phone while I was still talking.

I tried calling back nobody answered the phone. I logged the complaint on their head office but they are sending me from pillar to post. I called yesterday to report the matter I was given a reference number and was told they would call back within 2 hours because they need to watch the CCTV. They never called back. I called again this morning and was told whoever took my complaint did not write what the problem was so I had to tell my story again and was promised they would call me before 16h00 as they had to listen to the voice recording of my call and watch CCTV and given yet another reference number. Nobody called.

I called again after 16h00 and the lady that answered the call at the call centre told me the correct way to report this complaint was through email address. This means people in their call centre are not trained. The lady said they are in PE and this is the matter for Newcastle branch so I’m asking her where do I report the Newcastle matter she seemed not to know but eventually gave me this email address: ***. I’m still waiting for their response. I wonder if this matter will ever be attended to.