rB
retha B
1 reviews | Active since Jan 2015
18 Aug 2015, 16:16
New system sucks!
Please do not use multichoice in your holiday home. With the new system one does not get a bill for the holiday home separately nor can they make it part of your account. One has to go separately to pay your holiday home bill. I was lucky to phone in and realized even though my account is in a credit the holiday home will have to be paid separately and in cash only! <br> <br> It was a lot better in the past when a subscriber had one account for all the decoders. I do not understand why they made the process more difficult to spend money with them! <br> <br> I think netflix is a better option.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Aug 2015, 08:38Hello rethabrand7,
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that if you have your home and a holiday home account, the only thing that need to happen is to make sure that you have enough money in your holiday card for if and when you want to activate service. Nothing new was done to the system , before customers also had to make payment for holiday viewing smart cards before viewing.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that if you have your home and a holiday home account, the only thing that need to happen is to make sure that you have enough money in your holiday card for if and when you want to activate service. Nothing new was done to the system , before customers also had to make payment for holiday viewing smart cards before viewing.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply28 Aug 2015, 08:38
Official
Hello rethabrand7,
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that if you have your home and a holiday home account, the only thing that need to happen is to make sure that you have enough money in your holiday card for if and when you want to activate service. Nothing new was done to the system , before customers also had to make payment for holiday viewing smart cards before viewing.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced and for the delayed response. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that if you have your home and a holiday home account, the only thing that need to happen is to make sure that you have enough money in your holiday card for if and when you want to activate service. Nothing new was done to the system , before customers also had to make payment for holiday viewing smart cards before viewing.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta