NEW SEASON SEARCH IS STILL NOT WORKING - you have been told last year already !!!!!

Item: DStv (MultiChoice)
Rating: 1
Author: Linda N

How is a customer supposed to know when a new season has started? Your Explora new season search does not work. THE VOICE Episode 1 is on tonight and the EPLORA does not pick it up as a new season. Your mobile app does not have a new season search. I have emailed and got no response. Why do i end up having people telling me things have started on dstv and when i get to view i have already missed a view episodes as your new season searches DO NOT WORK !!!!!

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

05 Jun 2018, 14:22

Dear Linda

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply05 Jun 2018, 14:22

Official

Dear Linda

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s replyOfficial

06 Jun 2018, 10:17

Good day Linda

I have referred your query to our technical team for further assistance.

You will be updated with the feedback once received.

Thank you for contacting us.

Kind regards

Dinah

DStv (MultiChoice)'s reply06 Jun 2018, 10:17

Official

Good day Linda

I have referred your query to our technical team for further assistance.

You will be updated with the feedback once received.

Thank you for contacting us.

Kind regards

Dinah

Linda N's updateReviewer Update

07 Jun 2018, 14:40

Dinah, IT IS AVAILABLE !!!!!!!!!!! I USE IT ALL THE TIME. It is just not working properly!!!!!!!!!!! Ha ha I cannot believe they told you the functionality is not available on the Explora. I have photos of the function being used. Please get back to me before I start putting more and more complaints on social media about this. This is such a joke.

Linda N's update07 Jun 2018, 14:40

Reviewer Update