NEW SEASON SEARCH IS NOT WORKING

If I do not receive a decent response from you I will have to keep reposting on Hello Peter until I do. As I think you just give these global responses and then forget about it totally. If you get back to me with some valid explanation or solution within the next 5 days then I will convert my complaint.

The information you have provided me above is not relevant to me. I need to do a NEW SEASON SEARCH for ALL new seasons starting - not just one particular season. THE FIXER new season starts next week too but the explorer is not picking it up on NEW SEASON SEARCH. The functionality on the explorer is not working properly - so can you tell me how to do a NEW SEASON SEARCH for ALL new seasons on the internet - not to have to put a particular programme name into the search box - that defeats the object. When I phone in nobody is able to help me that is why I need to publish it here so that it can get some attention. The website does not have that functionality either.

Dinah - I don't think you are quite understanding what the problem is here. I have rebooted and done all that and your NEW SEASON SEARCH is still not working. I can find that program if I search on the program guide on the explora but my question to you is the following : WHY CAN I NOT FIND THE PROGRAM ON NEW SEASON SEARCH under series, as it is a new season starting at episode 1 ??????? Can you not understand the problem here ? Go into SEARCH on the explora, then scroll down to SERIES then say NEW SEASONS. Then you will see that the program we are discussing is not found - it does not come up. By the time you have resolved this issue the date will be passed. I don't think you quite understand what I am talking about, so imagine how difficult it is for me to explain this to the call centre.

WHAT IS THE POINT OF HAVING THE FUNCTIONALITY CALLED : SEARCH ----- SERIES ----- NEW SEASONS ----- WHEN THE FUNCTIONALITY DOES NOT WORK AND THERE IS NO SUCH FUNCTIONALITY ON THE WEBSITE EITHER !!!!!!!

Thank you DInah, I did select all channels and there were definitely issues that it was not picking up but maybe it has since been fixed. It is too late for me to check certain programs that I was not finding as the first episodes have now passed. Please can you tell me what I am supposed to do if i have found another problem which is not working properly, if I phone the call centre they will not understand what i am talking about either. When you play a program which has been recorded onto your playlist, and then you fast forward through the adverts, the countdown timer in the top right hand corner does not go away no matter what you do, by pressing exit, etc, it does not work the countdown timer just stays there. But if you press stop, and then resume the program, then it goes away, but the minute you fast forward the program again, the countdown timer gets locked and it cannot go away again unless you press stop and resume playing again. Obviously this is not a nice thing to have to do 15 times while you are watching a program. PLEASE LET ME KNOW IF YOU UNDERSTAND WHAT I AM TALKING ABOUT. My daughter and brother and cousin all have the same issue and they all have exploras. I have tried resetting and rebooting and unplugging and nothing helps.