NEW PROMO EXPOLORA - R849

I am very disappointed by the underlying truths that the DSTV sales consultants forget to tell you, I saw the promo on TV and was quite excited to upgrade from my old PVR P2 to the Explora, I asked the sales consultant if I have all the connections for PVR P2 including dual view, is it a mater of unplugging the old and putting in the new, she said yes. <br> <br> I received my Explora yesterday and was very excited to get it all up and running however without prevail, I must of called the customer service line about 14 times, I was cut off due to technical faults so all was very frustrating!!!! <br> I disconnected my current smart card, finally I managed to get through and the sales consultant advised me that I need installers to come out and put in a LNB & Multi switch all at my own costs???? He then told me my other option could be to buy the multi switch which is about R700!!!! apparently these switches used to be in the box????<br> <br> I am so frustrated and disappointed and I am on the verge of cancelling my DSTV all together as per the CPA I am entitled to cancel this deal as well, surely information like this should be made clear to consumers instead of opening a box full of nothing!!!!!!