New Instaltion

I upgraded to the new explorer due to my SD PVR having issues. The instalation was booked for Friday. The technician arrived and I explained to him that I want a new instalation, please ensure you replace the LNB wires up to the decoder. Yes Sir not a problem. When I returned I found that no new wires was installed the old wires was joined because they could not reach the new dish. Once done the signal quality was below 70%. He said he will return Saturday morning, again I requested new wires to be installed, after trying to get it to work for a couple of hours and not winning he said he was going to get another technician to assist. I had to go to Nelspruit for an appointment but showed my parents what to look for. My parents phoned me saying they installed some box and they had to pay R490 for it. I asked my parents if the quality % increased they said no, he said that this new LNB will set itself and increase the quality to an acceptable level. I sent a message to the technician saying again why was the new cable not installed. He rep**** saying he can do nothing till Monday. I returned from Nelspruit Sunday and phoned a different installer I know. He did work for me before. The signal quality was down to below 20% when he arrived. He replaced the LNB and set the dish direction within 30min he was done and the instalation was working and signal quality at 100%. Up to today nobody from the original installer phoned to follow up on the installation not working or ask if I was happy. I am very disappointed with the service I received and all the additional costs to fix someone elses negligence