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princess peerbhay-nhlapho

1 reviews | Active since Jun 2016

04 Mar 2022, 15:02

New installing caused Havoc.

On the 03 the of March 2022 installer from Rocky Radio came to install new Ultra Explora. When he got here here he found that my two other explores playing. After installing the first Explora was no longer playing and it was said that it's multichoice system problem.

On my app the are 3 explores that are linked and playing and on phoning the call centre all of a sudden the decoder that is not playing has not been active for a long time.

The one that is showing on the app is a decoder that was ****** during house breaking( so they have activated a ****** decoder Wich means the *****'s are watching dstv on my account)

What makes me mad is that all the consultants that I have spoken to also have to run back and forth to the team member. Kanti how many team members are there when one problem can't be solved and always have a different story? They have already updated the payment amount and when they will deduct it. They promised yesterday that someone will call me but nothing is happening. I always have to be the one that calls. They can lie also on this Facebook messenger of theirs. The response I got this morning means that I am the mad one because according to them it's playing.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Mar 2022, 19:47
Official
Hi Princess, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Mar 2022, 13:11
Official
Hi Princess, 

We apologize for the inconvenience caused. We tried calling you but your phone rang unanswered. Please let us know when it will be convenient for us to call you.

Kind regards,
DStv: Hello Peter Team

Best regards,