CL
Cordea L
1 reviews | Active since Jul 2012
07 Nov 2017, 09:41
New HD decodder
Traded our old PVR for a Explora and HD decoder on last week Tuesday. Installation done the same day. Explora works perfectly. But not the HD decoder. Keeps on giving an E16 error. After numerous phone calls to call centre, holding the line for almost an hour at a time, still E16 error. Was advice by the call centre to get the installation technicians to check the heartbeat to the HD decoder. Done, still E16 error. Advice to wait 4 hours and I will be contacted - no calls received.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Nov 2017, 09:50Dear Cordea
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Nov 2017, 09:50
Official
Dear Cordea
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Nov 2017, 08:57Dear Cordea
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have tried to contact you to assist with your concerns without any success.
Should your problem persist, please have your decoder tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply08 Nov 2017, 08:57
Official
Dear Cordea
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have tried to contact you to assist with your concerns without any success.
Should your problem persist, please have your decoder tested at your nearest MultiChoice Agencies or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,