1 reviews | Active since Jul 2011
New Explora Issue
I purchased and had the Explora installed. When I connected to the internet the problem started. Let dstv know that the connection does not appear to be working. They advised that I had to perform two settings on the decoder but these options dont even exist. No feedback then I followed up. I was told the same thing and I sent them pictures that the options do not exist. They referred to their technical department but srill no feedback. This is ongoing since around 24 July. I lodged a complaint via email. Got a reply that they are attending to the matter. No feedback more than a week later. So dstv are happy I upgraded to explora but they ignore complaints. I am a loyal paying customer cor several years. They just don't care.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,