WG
William G
1 reviews | Active since Jun 2017
27 Sept 2023, 15:42
New DSTV Decoder - No Installation
I recently reviewed a call from DSTV offering me a decoder on a two year price lock with the promise of delivery and installation within 5 days. The decoder arrived about two days later. Two weeks down the line it has still not been installed and after numerous calls to DSTV and numerous online chats no one is prepared to assist me. Unfortunately DSTV has a monopoly otherwise I would have given up on them ages ago. When I requested on their chat line that they get someone to call me they informed me that they are unable to do this. When I phone them no one knows what's going on. So one brand new decoder is now destined for the ******* bin. Pathetic service DSTV. One day you won't have the monopoly and probably, only then, will you realize just how bad your customer service is.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Sept 2023, 16:07Hi William,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Sept 2023, 16:07
Official
Hi William,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Sept 2023, 18:51Hi William, hope this email finds you well.
We appreciate you taking the time to share your concerns with us on Hello Peter. We understand the frustration you have experienced with the delay in the installation of your new DSTV decoder, and we sincerely apologize for the inconvenience this has caused you.
We have investigated the issue and we acknowledge that there have been significant delays in the installation process, which is not indicative of the level of service we aim to provide.
We want to assure you that your case has been escalated to our dedicated team for immediate resolution. Our top priority is to ensure that your new decoder is installed and operational as soon as possible.
Regards
DStv: Hello Peter Team
We appreciate you taking the time to share your concerns with us on Hello Peter. We understand the frustration you have experienced with the delay in the installation of your new DSTV decoder, and we sincerely apologize for the inconvenience this has caused you.
We have investigated the issue and we acknowledge that there have been significant delays in the installation process, which is not indicative of the level of service we aim to provide.
We want to assure you that your case has been escalated to our dedicated team for immediate resolution. Our top priority is to ensure that your new decoder is installed and operational as soon as possible.
Regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Sept 2023, 18:51
Official
Hi William, hope this email finds you well.
We appreciate you taking the time to share your concerns with us on Hello Peter. We understand the frustration you have experienced with the delay in the installation of your new DSTV decoder, and we sincerely apologize for the inconvenience this has caused you.
We have investigated the issue and we acknowledge that there have been significant delays in the installation process, which is not indicative of the level of service we aim to provide.
We want to assure you that your case has been escalated to our dedicated team for immediate resolution. Our top priority is to ensure that your new decoder is installed and operational as soon as possible.
Regards
DStv: Hello Peter Team
We appreciate you taking the time to share your concerns with us on Hello Peter. We understand the frustration you have experienced with the delay in the installation of your new DSTV decoder, and we sincerely apologize for the inconvenience this has caused you.
We have investigated the issue and we acknowledge that there have been significant delays in the installation process, which is not indicative of the level of service we aim to provide.
We want to assure you that your case has been escalated to our dedicated team for immediate resolution. Our top priority is to ensure that your new decoder is installed and operational as soon as possible.
Regards
DStv: Hello Peter Team
Best regards,