New DSTV client.

I am the lucky owner of an Explora Ultra on price lock. I app**** for the package in the beginning of December 2020. The sales agent explained to me that my first payment will be on the 01st of January 2021. The installation was booked for the 16th of December 2020. I phoned DSTV a few days before the installation and requested an additional decoder. The person in the call center said that someone will phone me back within 48 hours. No one phoned. On the 27th of December 2020 my viewing was interrupted by DSTV disconnecting my regular viewing. Stating that my account is in arrears and should have been paid. I phoned DSTV and queried this strange message. The gentleman on the other side of the line advised me that my account should have been paid in advance and I should have made a payment within 24 hours of installation. I WAS NOT AWARE OF THIS. I explained to him that this was never told to me and that my debit order will be going off on the 01st of January 2021. He then said that the debit order is scheduled however I still needed to make a payment. After losing my temper I gave in a bad review. And to my surprise someone from DSTV phoned me back to find out why the bad review. I explained to him that I am still waiting for a phone back of the additional decoder and I explained the payment issue to him. That this is not wat was agreed on commencement of the contract. He then advised me that the payment for the subscription would only be debited on the 04th of January 2021. But that he will review the discussion between myself and the sales agent, this will take 2 days and he will get back to me. On the 28th I went to the store and made a payment to DSTV in full, I paid an amount of R 1168.23, this was, according to them, R 444.68 for December and R 723.55 for January. But o behold, DSTV took an amount of R 813.68 debit order from my bank account on the 03rd of January 2021. Now you would think surely she is now in credit with DSTV. But no I am not according to them I still owe R 504.32. I really do not know what for. This would make my total amount for 2 months R 2486.23.

Now you may ask did they ever get back to you on all your queries? No they did not, they take, take and take. However they cannot just call you back and say anything. I mean they really say nothing about any of this. They just keep telling I am wrong and they are right.