New decoders are a *******!!!!

It has been almost a month that we have been trying to get DSTV to take responsibility for the installation of their new decoders by agents that they sent but we are being sent from pillar to post. On the 8th August we call ed DSTV and spent more than an hour on the phone with a consultant who tried to assist us over the phone. She eventually gave up and told us that she will make a note for someone to be sent to fix the problem. At the time one of the decoders was not working and had literally switched off in the middle of a show with the message that there is no connection. We never had this problem until DSTV sent their people with the new decoders which were forced on us. We pay for a premium service for two decoders however we go through hours of no TV daily because of the same error message. I wrote again to DSTV on Saturday and they called us during the day to see if we were at home so they could take us through what to do to fix the error message. We told them we were not at home and to call on Sunday evening. It is now Saturday and we are still waiting. What should happen for DSTV to take us seriously. I have spoken to a few people and it sounds like they also have unresolved issues with DSTV. If the issue is not resolved by the weekend I will take it a step further and will not rest until DSTV sorts this issue out.

If this is how you treat premium customers I shudder to thing how you treat your entry level clients!!! SHOCKING!!!!! WHY ARE WE PAYING IF HALF THE TIME DSTV IS NOT WORKING???

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