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Charlene D

1 reviews | Active since May 2013

05 Dec 2017, 21:16

New decoder not picking up sound

I have phone the call center many times and each time I would receive the same advice. I eventually took the decoder to the Multichoice service center.The consultant than told me that the fault is with my TV. I did exactly what I was instructed to do, but still no sound. Why cant anyone come out to your home and fix the problem?

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2017, 11:51
Official

Dear Charlene

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2017, 16:38
Official

Good day Charlene

I tried to contact you today but could not reach you.

This was to follow up on your technical issue and offer assistance.

I've requested our technical team to contact you once more.

Thank you for your invaluable support.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Dec 2017, 11:14
Official

Good day Charlene

I have received communication that our technical team has contacted you.

A follow up call will be made today in the evening to check if you can get the sound.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Dec 2017, 09:25
Official

Good day Charlene

It has been brought into my attention that you have been contacted.

Kindly contact our call centre if you've tested your TV set for technical assistance.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,