New Contract rejected

My father app**** for a new contract deal with Multichoice for a Premium package which includes a Dstv Explora decoder. The upgrade was rejected on the basis of a credit check with XDS. <br> First of all, he was not given a reason as to why his application was rejeceted. <br> Secondly, my father has been a customer of Multichoice for over 20 years and currently has a Premium package which he pays R824.50 for. This new package is merely R30 more yet he was rejected due to failing a credit check. Someone please explain this to me? Is this the kind of treatment one is to expect when you are a long standing customer of Multichoice?<br> Thirdly, i tried calling the DPP department tonight and I was advised to call XDS myself to find out why my father has been rejected. Why was this reason never given in the initial call from Multichoice? Why am I not able to get the contact details of somebody higher up than a call centre?<br> <br> The rejection is very disappointing and then the service afterwards is appalling especially considering my dad has been a premium customer for over +-20yrs.