1 reviews | Active since Feb 2010
New contract not honoured
On 18 April I subscribed to a special offer from the DSTV magazine for the explora. My friends and family members informed me of the special deal where yu get the explora for free and rental is fixed for 2 years. All my friends and family members received their explora's within 7 - 10 days. After +_ 6 calls and no feedback ever recieved, I finally received the explora on 19 May 2015. I am not a technical person , so I got my installer to come and intstall it for me. He billed me R1300.00. When I queried with him why it came to so much he said R850.00 was for the switch which was not in the box. I queried this with my friends and family members and they all advised me that they received the switch in their boxes and did not have to buy one. It is very unfair that I took up the same offer at the same time as them and did not get the switch. I was not told that I would have to buy a switch when I took up the special offer. I expect that you will refund me the R850.00 for the switch that I should have received with the offer. Complaint ***6-SA-I9 lodged on 22 May 2015.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert