New billing system - no statements, wrong info!!!

Three Call Centre/Customer service agents cannot get it right to understand that:<br> 1. I am up to date with my payments according to my last statement (6 July)<br> 2. I have not received an August statement, which should include a pro rata amount for a week from 5 - 12 July during which I activated my holiday decoder (the agent at the time told me that I had just missed the billing cycle for July and the amount would be on the next statement). The Call Centre agent last night was going to retrieve the call recording but i have heard nothing since.<br> 3. the amount reflected as my \balance"on the website says I owe far too much and I cannot see what this is for - I refuse to pay it blindly until i see a statement. It also says it is due on 01/01/2001!<br> 4. I have now been deactivated on my main decoder.<br> 5. Oh"