AG
Alinuswe G

1 reviews | Active since Aug 2014

10 Nov 2015, 12:01

New billing system is wrong

You are frustrating us with this ******* new system you upgraded to. The billing is wrong, I have alot of decoders connected to my account. I pay in excess of R6500 every single damn month and you keep disconnecting my services every couple days. Such nonsense. I have complained over and over and over ... force promises that my account will be fixed. And why has my account been split into 3 other accounts. Doesnt this bring in ********** ? I never authorised any debit order but every single damn month I see that stupid sms ... \payment to M-Choice"....You are literally making my life a living hell. As a matter of fact streaming seems to be much much more stable than you're service. With the current ADSL speeds"

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Nov 2015, 13:54
Official
Hello Ghambi,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,