New Billing Not Working

***-I63<br> ***-I73<br> <br> Multichoice had changed their billing system in August 2015 and is still not working four month later.<br> <br> The previous system worked perfectly with one account handling payment for both home and holiday decoder. Now two separate accounts are created for the two decoders and have to be paid separately. I cannot get a detailed invoice for the holiday decoder on the self service website nor from the call centre.<br> A call centre supervisor arranged credit transfer form home account to holiday account. Home account shows a debit but no credit is shown on holiday account shown total ballance. I am waiting for a detailed statement reflecting both decoders.<br> <br> The new online self service still does not work for holiday switching and each time this has to be done by a supervisor as the call centre staff don't know what to do and this can take up to 40 minutes to do.<br> <br> Each time I request all this to be sorted and someone contact me, no one does and it gets ignored. Exceptionally poor service.