New Activation went wrong

Good day <br> <br> I am a brand new client of multichoice and decided to buy an Explora , with the initial connection i had called in the call centre and their agents was extremely unhelpful and was not able to help with the questions i had. <br> i had to figure out the installation process out on Utube. <br> Once connected i had to call multichoice for first activation of account and the agent advised me everything is connected and don't have to worry. I did not have my account details on hand and i advised her that i will call back. i called in the next day and i spoke to a gentlemen whom was extremely rude and he advised me that boxoffice and i think HD was not loaded. i further asked him to send me a mail so i can forward him my banking details - he refused as that is not policy. i then asked him - if he is sure everything is loaded . He was rude again stating - you wanted specific things and its done . bye .<br> I than wrote on your website about the above and a few consultants emailed me and i have sent them my banking details which they loaded. i tried hiring a movie on boxoffice and it said insufficient funds , only to find out once calling the call centre that it was not done done correctly .