Never try to upgrade your decoder

Since I've upgraded to an explora I have only had problems. My self service online setting do not work anymore, I am unable to register for box office. And nobody from the call centre is able to assist. I have already tried multiple times to get support. But the only response I get from the call centre is to send an email to dstv support. But there is no Email address for support. Really disappointed with the service so far. It is a pity we do not have any competition for multichoice.