VN
Valentine N

1 reviews | Active since Dec 2013

06 Aug 2020, 21:49

Never trust Multichoice

My issue was never resolved

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Aug 2020, 21:53
Official
Hi Valentine,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Aug 2020, 17:33
Official
Hi Valentine, 

Reference to our telephonic conversation:

We will go through the account to give a full and detailed break down of the billing and provide you with feedback.


Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Aug 2020, 16:59
Official
Hi Mr Ndhlela,

As per our telephonic conversation:

We confirm the account was reconciled in detail and the refund of the amount of R2447.91, paid out to you. The amount should be in your account immediately, or if it is still not reflecting, kindly give it 24 hours due to transaction delays.

We do sincerely apologise once again it took this long to resolve this matter.

Kind regards 
DStv: Hello Peter Team 

Best regards,