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Nosisa N

1 reviews | Active since Aug 2016

05 Jan 2017, 11:44

Never rent a box office movie its a ****

<p>This all started on the 27th of December when I decided o rent a movie from Box Office DSTV (which I regret very much). In fact this is my 2nd Hello Peter complaint about the same issue I suppose DSTV doesn't care about customer service or delivering a basic service which they advertise so much on TV. I rented a movie and 2 payments went through my account. I waited and no movie. I called DSTV they told me its a bank issue no payment has been received on their side I called the bank the payment was pending on the 27th of December. It went through on the 30th of December no one bothered to call me from DSTV after my hello peter complaint and I had to phone them AGAIN. They told me that they had asked me to send my bank statement (lies this did not happen) but I sent them on that day to a consultant and to ********** on the 2nd of Jan 2017. I got an auto reply with the reference number ********** and a promise to get a reply withing 24 hours. 24 hours have come and gone alas nothing from DSTV. I am so disgusted with their service in fact I am making it a point to discourage everyone I know NEVER to rent a movie from Box Offfie. Word of mouth is just as effective infact I saved a colleague from "renting" a movie today. Not worth all this. Not worth the head ache. They have my number AND my email address. DSTV Box Office clearly do not care about following through and making a service avalible like they promise.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jan 2017, 12:26
Official

Dear Nosisa

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team