Never informed me about anything

I logged on my DStv Self service portal as I was ready to make a payment of R699.00 + R50 re-connection fee.<br> I noticed that it said I owed DSTV R1115.00. I called the call center and i was met with horrible service, the agent was rude, she never wanted to under the issue that I have right now. I called in an asked the DSTV agent why I must pay so much, her answer was because I was viewing for an extra 10 or 11 days even though i never made the payment. Normally, for the past 6 or 7 months, if I never made a payment it would go off and I would not have DSTV service. The agent told me that the system gave me a grace period which is why my service never went off. I told her that I was not informed about it, and this have never happened to me before! I asked the agent for her supervisor who was just as rude. I cannot understand why I should be paying so much money when DSTV made the mistake. If my services continued even though it was suppose to be off, how can DSTV turn around and still bill me for something. DSTV staff should make sure that things like this do no happen. I would like a DSTV agent or manager to contact me ion *** to resolve this issue.<br> I'm very unhappy!!!