Never have I experiences such service....
<p>We on holiday in George Wilderness don't get no signal,drive next day 2nd of January 2017 to town , I try again to downgrade my package because we not home on self-service still no luck....the evening at23:00 pm we get trough on phone line... the person helping us tells us straight he can't downgrade package I didn't do my responsibly and pay my account I'm a day late....How can't I not be responsible after going out off my way to get in contract with the department, ,..I have never received this bad service in my life...and if I don't pay I will have to pay connection fee...now tell me who is at fault here...as a loyal costumer really is this the service I get??? I am really discussed with this company </p>
Dear Felicia
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Felicia
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Felicia
We are sorry to hear about your poor customer experience.
Please note that your service can only be downgraded on the next payment date. The DStv service is a prepaid service for a full month - when you pay your subscription, the contract for that month is fixed.
You can upgrade your DStv package at anytime to watch a specific sporting event or catch a specific show, then downgrade again on your next payment date.
You can downgrade once a month on the day your subscription payment is due. Furthermore, you can always log onto My DStv on Self Service and request for us to schedule this downgrade for you.
Thank you for your invaluable support all this time. Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Felicia
We are sorry to hear about your poor customer experience.
Please note that your service can only be downgraded on the next payment date. The DStv service is a prepaid service for a full month - when you pay your subscription, the contract for that month is fixed.
You can upgrade your DStv package at anytime to watch a specific sporting event or catch a specific show, then downgrade again on your next payment date.
You can downgrade once a month on the day your subscription payment is due. Furthermore, you can always log onto My DStv on Self Service and request for us to schedule this downgrade for you.
Thank you for your invaluable support all this time. Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,