EZ
Esther Z
1 reviews | Active since Jul 2011
14 Mar 2016, 13:06
Never has 2 accounts but billed for 2
When I acquired a replacement decoder i went through enough up and down with MultiChoice until a \Supervisor\"supposedly sorted the issue out. <br> <br> In January I got a notice that if i did not pay R112, my subscription would be suspended. After numerous failed attempts to get through to MultiChoice, i paid. Again end of February the same story and this time i refuse to pay. After goring through social media to lodge a complaint - several '24 hours' have come and gone and the last stint was that a Supervisor was going to call me. I guess the 'supervisor' is still busy *****ing other people. "
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Apr 2016, 17:12Hello zanazo,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Thank you for taking our call today, as discussed your account has been rectified and has a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels (touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Thank you for taking our call today, as discussed your account has been rectified and has a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels (touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
DStv (MultiChoice)'s reply03 Apr 2016, 17:12
Official
Hello zanazo,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Thank you for taking our call today, as discussed your account has been rectified and has a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels (touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
Thank you for taking our call today, as discussed your account has been rectified and has a credit balance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us.
You may also request assistance from any of the below communication channels (touchpoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elizabeth