NEVER GET BACK TO YOU

It has been weeks since I have requested and upgrade to the explorer. The matter has been escalated three times now... No one has bothered to call me. When I follow up they say it has gone to through to their installation department and they will contact me. How can it take 3 weeks and no phone call. I pay every month amd have been a customer for years. This is just bad service. I should get the explorer and installation for free and not pay any extra due to such bad bad service. Your company is cslling their price and yet provide no customer service whatsoever. You should be unashamed. PRICE LOCK... I cannpt even get some one to do the deal