sM
shawn M

1 reviews | Active since Feb 2015

13 Apr 2016, 19:53

never get an xplora through DSTV waste of money an

dstv sad<br> i app**** for a dstv xplora contract for R149 and was approved i was very happy, i then later understood that the debit order reversed and no one informed me so i had to pay it in on my acc,i eventually got the xplora which i had to fetch alongside the road with fedex as they dont contact you with your item, i got an accredited installer clive and he installed it problem nr one my quality signal is on 50% so installation was not done properly i contacted him how many times and no answer or **** promise. on friday 08/04/16 i had credit on my account so upgraded to premium i was then later told that i had two accounts and was never made or cancelled to one account, i wasted R300 airtym on friday alone to dstv *** and to the installer on saturday when i learned they want to disconnect my service after i paid how much extra money i called out about R100 and i still cant use box office i got my xplora nearly a week and no box office i struggled to get catch up and recording function to work being transferred from one operator to the next now i am back on a lower package paying all this money and still cant use the functions on my decoder its pathetic worse service ever

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Apr 2016, 13:40
Official
Hello shawnthomasmusie,

As per our telephonic conversation, we have escalated your complaint to our DPP department for urgent assistance and to give a call back to resolve your problem at hand.

Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta